Vision Imports strive to give you the most up-to-date technology and equipment. Please review our Warranties below for the brands we offer:Goods Return Policy
Should a product be found to be faulty, please fill out our Warranty Form. An RMA number must also be obtained from VIL prior to returning the goods to us. To obtain simply free phone 0800 283 467 or email sales@visionimports.co.nz.
Frequently Asked Questions
Do I need a receipt to claim my warranty?
Yes, proof of purchase is required before any claim of warranty can be considered.
What happens when I can’t produce a valid receipt?
Where no documentary evidence exists to support such proof, Vision Imports Limited undertakes no responsibility to reimburse any repairs or exchange of products under warranty.
How long is the warranty period?
Warranty periods differ from product to product. The minimum period is 12 months unless otherwise stated. Please refer to specific warranty documents for full disclosure.
What is excluded from the warranty?
Common exclusions are:
- Damage from daily wear and tear.
- Damage or any action by any party not authorised to perform warranty repair on the product.
- Damage caused by improper installation or improper connection to any system.
- Damage caused by accident, intentional or accidental misuse, abuse, neglect or improper maintenance.
- Damage caused by inappropriate use of suitable cleaning agents or material contrary to the manufactures stated instructions.
- Damage from use of parts not sold or manufactured by the Supplier.
- Non authorised disassembly of any parts will void warranty.
- Costs associated with the de-installation and re-installation of the product is not provided under this warranty
You will need to refer to the individual product warranty sheets for more specific terms.
Is the warranty transferable?
Yes warranty are transferable as it applies to the product not the purchaser. However, proof of purchase will be required to verify the transfer of ownership.
What happens if I change my mind?
No warranty or assurance is given or shall be implied that the goods are fit for any particular purpose. The customer acknowledges that it relies entirely on its own skill and judgement as to the fitness for purpose, application, design, suitability, use and installation of goods. The customer hereby waives any rights it may have at Common Law, by statute or otherwise howsoever, against Vision Imports Limited in respect thereof.
What do I need before making a claim?
Before making a claim, you need to make sure that you have a valid proof of purchase normally in the form of a receipt. Next you need to contact Vision Imports Limited